Accessibility
Our aim is to support the needs of all of our clients.
For more information on alternative formats for our brochures, how to use Relay UK (a free service provided by BT, that gives access to a message relay assistance), or if you require guidance on managing financial arrangements after a loved one's passing, visit our help and support page.
Supporting you
To make your online experience with us as straightforward as possible, we always take key accessibility factors into consideration when updating our website.
Website accessibility
- Screen readers
Website accessibility
- We use an easy-to-read font that is used consistently across our website.
- Headings are labelled (“coded”) in a way that makes them easily identified by screen readers.
- This means the program will say the word “heading” before reading the heading out.
- Where we use images, we offer alternative descriptions which can be recognised by screen readers.
- We aim to use descriptive text for our hyperlinks so it’s clear where the link will take you.
- We use plain English which is clearly understandable and have avoided using jargon where we can.
Website accessibility
- We use an easy-to-read font that is used consistently across our website.
- Headings are labelled (“coded”) in a way that makes them easily identified by screen readers.
- This means the program will say the word “heading” before reading the heading out.
- Where we use images, we offer alternative descriptions which can be recognised by screen readers.
- We aim to use descriptive text for our hyperlinks so it’s clear where the link will take you.
- We use plain English which is clearly understandable and have avoided using jargon where we can.
Website accessibility
- Screen readers
Website accessibility
- We use an easy-to-read font that is used consistently across our website.
- Headings are labelled (“coded”) in a way that makes them easily identified by screen readers.
- This means the program will say the word “heading” before reading the heading out.
- Where we use images, we offer alternative descriptions which can be recognised by screen readers.
- We aim to use descriptive text for our hyperlinks so it’s clear where the link will take you.
- We use plain English which is clearly understandable and have avoided using jargon where we can.
Website accessibility
- We use an easy-to-read font that is used consistently across our website.
- Headings are labelled (“coded”) in a way that makes them easily identified by screen readers.
- This means the program will say the word “heading” before reading the heading out.
- Where we use images, we offer alternative descriptions which can be recognised by screen readers.
- We aim to use descriptive text for our hyperlinks so it’s clear where the link will take you.
- We use plain English which is clearly understandable and have avoided using jargon where we can.
Your browser
We recommend using the most up-to-date version of your browser to ensure the best experience and security. Most modern browsers update automatically, but you can also check manually using the links below:
Building accessibility
We have 10 regional offices across the UK so that we can bring advice closer to our clients.
Find out where our offices are located and what changes we have had to make the buildings more accessible in this report.