Help and Support page
Here you'll find valuable resources and assistance to help meet your needs. Whether you require support for hearing or visual impairments, guidance through a bereavement, or help with a Power of Attorney, we are here to assist you.
Here to support you
If you have a hearing impairment
- If you have a visual impairment
Hearing and speech difficulties
If you have a hearing or speech difficulties, you can use Relay UK.
Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.
How to use Relay UK:
- You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
- Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
- If needed, you can then type back for the Relay Assistant to read and speak to us.
You can find out more on the Relay UK website.
Hearing and speech difficulties
If you have a hearing or speech difficulties, you can use Relay UK.
Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.
How to use Relay UK:
- You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
- Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
- If needed, you can then type back for the Relay Assistant to read and speak to us.
You can find out more on the Relay UK website.
If you have a hearing impairment
- If you have a visual impairment
Hearing and speech difficulties
If you have a hearing or speech difficulties, you can use Relay UK.
Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.
How to use Relay UK:
- You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
- Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
- If needed, you can then type back for the Relay Assistant to read and speak to us.
You can find out more on the Relay UK website.
Hearing and speech difficulties
If you have a hearing or speech difficulties, you can use Relay UK.
Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.
How to use Relay UK:
- You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
- Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
- If needed, you can then type back for the Relay Assistant to read and speak to us.
You can find out more on the Relay UK website.
Contact details
Our bereavement team are here to help
Phone – 0113 543 2672
- You can call us between 9am and 5pm Monday to Friday, excluding bank holidays
- Calls may be monitored and recorded, and call costs may vary depending on your service provider
Email – bereavement@spw.com
- You can notify us of a death or send general queries to this mailbox
- Our team will respond as soon as they are able
Email is not a secure method of communication, so please keep any personal information to a minimum and contact us via another method if you prefer.
Post – Schroders Personal Wealth, Bereavement Team, 1 City Square, Leeds, LS1 2ES
- You can send any documentation to this address
Power of Attorney
A Power of Attorney (POA) is a legal document that enables an individual (the “donor”) to appoint another (the “attorney”) to act on their behalf.
A POA can only be set up when the donor has sufficient mental capacity to understand and instruct the appointment of their attorney.
There are different types of POAs depending on the type of decisions the donor wishes the attorney to make on their behalf, for example if they wish the attorney to act for financial and property matters and/or welfare and health decisions.
How can SPW help?
If you are thinking about setting up a Power of Attorney we can put you in touch with a solicitor who can discuss your wishes and help set one up for you.
Alternatively, if you are acting as an attorney for one of our clients, we can help you register the POA with us so that we can support you in dealing with the client’s financial affairs.
Protecting yourself against scams
Visit our scam protection page to find out information on types of scams, how to protect yourself, and who to contact if you feel you have been a victim of a scam.
Still need support?
We understand there are moments in life that you might need support with, whether that be divorce, bereavement, or any other life event – that’s why we encourage you to reach out and let us know about any additional support you may need that isn’t covered above.