Your voice, our focus: Key Insights

• Who we are – Understanding the relationship between Schroders Personal Wealth (SPW) and Schroders Personal Wealth (ACD)
• Your online portal – How to access your account and what you can do online
• Service adjustments – How we can tailor our service to suit your needs
• Keeping your details up to date – Why it matters and how to do it
• Getting in touch – The best ways to contact us
• Exploring financial advice – How to connect with an adviser if you’re interested

Schroders Personal Wealth (SPW) is a joint venture between Lloyds Banking Group plc and Schroders plc, created to provide expert wealth management services. Within SPW Holdings, there are two distinct entities:

• SPW: This entity provides personalised financial advice through a nationwide team of over 300 advisers. They work closely with clients to develop tailored financial plans aimed at achieving their unique goals. This may include investing in one of our SPW funds to help grow and protect wealth.
• SPW (ACD): This is the entity you are client of. SPW (ACD) is responsible for managing and overseeing the SPW Funds. As a direct investor, you do not receive financial advice from us, but you can request a referral to SPW if you wish to explore advisory services. It is important to understand that SPW and SPW (ACD) operate independently and maintain separate client records.

We’re committed to supporting you with professionalism and care throughout your investment journey.

Your online portal is a secure and convenient way to stay on top of your investments. With just a few clicks, you can view up-to-date details of your holdings, check your transaction history and income distributions, and keep your personal information up to date—all in one place.

If you haven’t activated your portal yet, it’s quick and easy to get started.

We understand that regular password updates can feel like an extra step, and some of you raised this in our recent client survey. At SPW (ACD), your security is our top priority. Updating your password every 90 days is a simple but important way to help protect your personal and financial information. It’s part of our commitment to keeping your account safe and follows best practice guidance from the Financial Conduct Authority (FCA) and international security standards.

To receive income payments and sales proceeds promptly and securely, we recommend that you provide us with your bank details to allow us to send payments via bank transfer. 

If you haven't already provided your bank details, please do so via our secure online portal or alternatively, you can call a member of our team on +44 (0) 344 822 8910. Our lines are open from 09:00 to 17:30 Monday to Friday. 

We’ve heard your feedback regarding the limited payment options available to you when sending money to us to invest. We continue to explore ways we can address this.

At SPW (ACD) we understand that every investor’s needs are different, and they may change over time. If you require any adjustments to the way we communicate with you or deliver our services – whether this is due to accessibility requirements, visual adjustments (such as larger font size or Braille), or personal circumstances – please let us know as we will be able to ensure all communications moving forward are in a format that you are most comfortable with. We’re here to ensure your experience is smooth and inclusive.

While SPW (ACD) does not provide financial advice, we understand the importance of making informed investment decisions. Our sister company, SPW, has a team of experienced advisers who will be able to help to build a plan which aims to achieve your financial goals. 

Whether you would like guidance on maximising your investments, retirement planning, or passing on and protecting your wealth, an adviser could assist you in creating a comprehensive plan that is tailored to your future aspirations.  

To book an introductory call, simply click the button below to be directed to our ACD clients' referral page.

Alternatively, you can contact SPW directly on 0808 109 2071. Please mention that you are an SPW (ACD) client so their support team can best help you. Lines are open Monday to Friday, 9am-5pm, excluding bank holidays. Calls may be monitored and recorded and call costs may vary depending on your service provider.

There are no hidden fees or charges, and you’ll only pay if you choose to go ahead with the recommendations in your personalised financial plan.

To ensure we can continue providing the highest level of service, please let us know of any changes to your contact information, banking details, personal circumstances and marketing preferences.

This will help us make sure:

• You receive regular communications and updates.
• We can make payments to you safely and quickly. Providing us with your bank details ensures income payments and sales proceeds can be sent directly to your nominated bank account – minimising delays, reducing risk, and ensuring your funds reach you securely and efficiently.
• We can provide you with the best service possible for you. We can offer service adjustments should your needs change over time.

If anything has changed, please let us know.

We’re here to support you. You can reach our team on +44 (0) 344 822 8910 (Monday to Friday, 9:00–17:30) or email us at spw@uk.sscinc.com. You can also visit http://www.spw.com/acd-direct-investor for more information.

Schroders Personal Wealth (ACD) is a trading name for Scottish Widows Schroder Personal Wealth (ACD) Limited. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 11722983. Authorised and regulated by the Financial Conduct Authority under number 834833.