Service adjustments

We understand that each investor’s needs are different, and they may change over time. If you require any adjustments to the way we communicate with you or deliver our services, please let us know so we can understand how to best support you as an investor.

At SPW (ACD), we can offer of the following service adjustments help ensure your experience with us is as easy and transparent as possible:

I would not like to be contacted by telephone
If we talk on the phone, please speak slowly
I would appreciate it if you could speak up on the phone
I need any written communication sent using large print
I need any written communication sent to me as Braille where possible
I need any written communication sent out in an audio recording

To add any or all of these service adjustments to your account, please call us at 0344 822 8910.

If you prefer not to discuss this over the phone, you can also write to us at the following address, specifying which service adjustments you would like to add to your account.

Schroders Personal Wealth (ACD), PO Box 13482, Chelmsford, CM99 2GN