Useful links

Useful links:

Help and support

Help and Support page

Here you'll find valuable resources and assistance to help meet your needs. Whether you require support for hearing or visual impairments, guidance through a bereavement, or help with a Power of Attorney, we are here to assist you.

Here to support you

If you have a hearing impairment

If you have a visual impairment

Hearing and speech difficulties

If you have a hearing or speech difficulties, you can use Relay UK.

Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.

How to use Relay UK:

You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
If needed, you can then type back for the Relay Assistant to read and speak to us.

You can find out more on the Relay UK website.

Hearing and speech difficulties

If you have a hearing or speech difficulties, you can use Relay UK.

Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.

How to use Relay UK:

You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
If needed, you can then type back for the Relay Assistant to read and speak to us.

You can find out more on the Relay UK website.

If you have a hearing impairment

If you have a visual impairment

Hearing and speech difficulties

If you have a hearing or speech difficulties, you can use Relay UK.

Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.

How to use Relay UK:

You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
If needed, you can then type back for the Relay Assistant to read and speak to us.

You can find out more on the Relay UK website.

Hearing and speech difficulties

If you have a hearing or speech difficulties, you can use Relay UK.

Relay UK is a free service provided by BT that offers message relay assistance for deaf, hard-of-hearing, and speech-impaired individuals, enabling you to have telephone conversations with us.

How to use Relay UK:

You can either download the Relay UK app on your mobile, tablet, or computer or use a text phone.
Call the Schroders Personal Wealth number using a prefix (61006) that connects you to Relay UK and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens and then types what we say for you to read on your screen.
If needed, you can then type back for the Relay Assistant to read and speak to us.

You can find out more on the Relay UK website.

Support following a bereavement

Our dedicated bereavement specialists are here to support you if someone you know has died and they had a relationship with us.

1. Notification

You can contact us (details below) in whichever way you choose, you will need the person's full name, address, date of birth, and date of death. We will need to receive a death certificate so that we can update our records.

2. Proof of executor's identity

We will need to confirm the identity of anyone who will be acting as an executor. We can sometimes do this over the phone with the executor(s) but if this doesn’t work we will need certified documents. In that case, we will need two forms of certified identification (such as a passport and recent utility bill). An SPW employee, member of a professional body (lawyer, barrister, or accountant), consulate, embassy or high commission employee can certify documents for you.

3. Next steps

Once we have confirmed who the executors are we will provide information to them on the next steps so that they can provide us with instructions.

Contact details

Our bereavement team are here to help

Phone – 0113 543 2672

You can call us between 9am and 5pm Monday to Friday, excluding bank holidays
Calls may be monitored and recorded, and call costs may vary depending on your service provider

Email – bereavement@spw.com

You can notify us of a death or send general queries to this mailbox
Our team will respond as soon as they are able

Email is not a secure method of communication, so please keep any personal information to a minimum and contact us via another method if you prefer.

Post – Schroders Personal Wealth, Bereavement Team, 1 City Square, Leeds, LS1 2ES

You can send any documentation to this address

Power of Attorney

A Power of Attorney (POA) is a legal document that enables an individual (the “donor”) to appoint another (the “attorney”) to act on their behalf.

A POA can only be set up when the donor has sufficient mental capacity to understand and instruct the appointment of their attorney.

There are different types of POAs depending on the type of decisions the donor wishes the attorney to make on their behalf, for example if they wish the attorney to act for financial and property matters and/or welfare and health decisions.

How can SPW help?

If you are thinking about setting up a Power of Attorney we can put you in touch with a solicitor who can discuss your wishes and help set one up for you.

Alternatively, if you are acting as an attorney for one of our clients, we can help you register the POA with us so that we can support you in dealing with the client’s financial affairs.

Protecting yourself against scams

Visit our scam protection page to find out information on types of scams, how to protect yourself, and who to contact if you feel you have been a victim of a scam.

Find out more about scam protection

Women holding iPad in discussion with two other people

Still need support?

We understand there are moments in life that you might need support with, whether that be divorce, bereavement, or any other life event – that’s why we encourage you to reach out and let us know about any additional support you may need that isn’t covered above.

Book a free consultation