We want you to find it easy to navigate our website and we’re always looking to make improvements to make this happen.

To make your online experience with us as straightforward as possible, we always take key accessibility factors into consideration when updating our website.

  • We use easy-to-read font that is used consistently across our website.

  • Headings are labelled (“coded”) in a way that makes them easily identified by screen readers. This means the program will say the word “heading” before reading the heading out.

  • Where we use images, we offer alternative descriptions which can be recognised by screen readers.

  • We aim to use descriptive text for our hyperlinks so it’s clear where the link will take you.

  • We use plain English which is clearly understandable, and have avoided using jargon where we can.

Your browser

We recommend that you use as up-to-date a browser as possible which you can download for free. To check you’re using the latest browser, you can click on the links below:

Internet Explorer

Microsoft Edge

Google Chrome


Safari (iOS and macOS only - update via App Store)

Screen Readers

We have designed all our pages so that they can be read by screen readers, including any tables containing account information and prices. We use text (in ALT tags) to describe images and we use descriptive links (e.g. More about investment planning instead of Click here) so you know where the link takes you.

It’s easy to change the size of the text and the colour of our website pages to make things more clear. You can also change the text size with your web browser settings.

To find out how, visit AbilityNet’s My Computer My Way.

Alternative formats

We can send you any of our brochures in the following formats:

  • Braille

  • Large print

  • Audio CD

We'll aim to send you everything in the format you choose. If you receive something that isn't as you've requested it, please let us know and we’ll arrange for it to be resent to you. We are always working to fill in any gaps we may have.

For further information visit our contact us page.