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Call us

We’re available Monday to Friday, 9am–6pm, excluding bank holidays, and you can contact us on:

+44 (0) 345 878 0053

+44 (0) 203 280 3496 (overseas)

Calls may be monitored and recorded and call costs may vary depending on your service provider.

Email us

Our team will get back to you as soon as they can.

Email is not a secure method of communication, so please do not include personal information in any emails you send to us.

Making a complaint

We understand that sometimes we can get things wrong. If you have a complaint, please either:

  • contact your adviser

  • write to us at Schroders Personal Wealth, Customer Services, BX1 1LT or

  • call us on 0345 3000 000* from within the UK, or on +44 (0)1733 347 007, if you need to call us from abroad.

*Call charges may vary depending on your service provider. Your call may be monitored or recorded.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Their website address is:

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