Get in touch

We're here to help you realise your dreams. See below for the best ways for new and existing clients to contact our friendly team.

New clients

Speak to one of our experts today to see if we can help you with your finances.

Call us

0808 109 2071

We’re available Monday to Friday, 9am–5pm, excluding bank holidays, and Saturdays 9am-1pm.

Calls may be monitored and recorded and call costs may vary depending on your service provider.

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Email us

client.info@spw.com

Our team will get back to you as soon as they can.

Email is not a secure method of communication, so please do not include personal information in any emails you send to us.

Existing clients

If you are an existing client you can contact your regional hub directly using the phone numbers below.

Bristol 0117 457 6978

Cambridge and East Anglia 01223 739790

Cardiff 029 2105 5398

London 0207 031 6057

Midlands 0121 393 4582

North West & North Wales 0161 513 2989

Oxford 01865 502156

Scotland & Northern Ireland 0131 376 1815

South East 01483 357746

South West 01392 304902

Yorkshire & North East 0113 486 2917

Schroders Personal Wealth (ACD) clients

Call us

+44 (0) 344 822 8910

We’re available Monday to Friday, 9am–5:30pm, excluding bank holidays.

Calls may be monitored and recorded and call costs may vary depending on your service provider.

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Email us

schroderspw@linkgroup.co.uk

Email is not a secure method of communication, so please do not include personal information in any emails you send to us.

Making a complaint

We understand that sometimes we can get things wrong. If you have a complaint, please use the details below to find the best way to communicate this:

Schroders Personal Wealth Advised Clients

  • Contact your adviser

  • Write to us at Complaints Team, Schroders Personal Wealth, 12th floor, 1 London Wall, London, EC2Y 5EB, or

  • You can also email us at complaints@spw.com

  • Further information about our complaints process can be found in our current guide which you can download here.

Schroders Personal Wealth (ACD) clients

  • Write to us at Complaints Team, Schroders Personal Wealth (ACD) Limited, PO Box 560, Darlington DL1 9ZB, or

  • You can also email us at schroderspw@linkgroup.co.uk

  • Further information about our complaints process can be found in our current guide which you can download here.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Their website address is:

www.financial-ombudsman.org.uk

Media enquiries

For press and other media enquiries, please contact:

Charlotte Banks

+44 (0) 7764 747818

charlotte.banks@spw.com

Please be aware – scams and fraud

Unfortunately scams and attempted frauds through phone calls and emails claiming to be from a Schroders Personal Wealth representative do sometimes occur. You may be contacted by people claiming to be from Schroders Personal Wealth who will try to persuade you to invest with them. They may offer you advice over the telephone, request payment from you, or email you links to either bogus or legitimate Schroders Personal Wealth websites to try and gain your confidence.

More information on what to look out for and what you can do can be found here. You can also use the FCA ScamSmart website to verify an investment firm and get tips on how to identify investment scams.

If you do receive a solicitation using the Schroders Personal Wealth name and you have any concerns, please contact our Information Security Team at emailscams@spw.com before you take any action.

If you believe you have been the victim of fraud, please contact our Fraud and Financial Crime Team at fraudandfinancialcrime@spw.com.

Our locations

We're a national business with a local approach to client service. We have a network of regional hubs throughout the country to provide you with the support you need.

You can find your nearest hub using the interactive map below.

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