Get in touch
We're here to help you realise your dreams. See below for the best ways for new and existing clients to contact our friendly team.
New clients
Speak to one of our experts today to see if we can help you with your finances. There are no hidden fees or charges, and you’ll only pay if you choose to go ahead with the recommendations in your personalised financial plan.
Call us
We’re available Monday to Friday, 9am-5pm, excluding bank holidays.
Calls may be monitored and recorded and call costs may vary depending on your service provider.
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Email us
Our team will get back to you as soon as they can.
Email is not a secure method of communication, so please do not include personal information in any emails you send to us.
Existing clients
If you are an existing client you can contact your regional hub directly using the phone numbers below.
Bristol 0117 457 6978
Cambridge and East Anglia 01223 739790
Cardiff 029 2105 5398
London 0207 031 6057
Midlands 0121 393 4582
North West & North Wales 0161 513 2989
Oxford 01865 502156
Scotland & Northern Ireland 0131 376 1815
South East 01483 357746
South West 01392 304902
Yorkshire & North East 0113 486 2917
We’re available Monday to Friday, 9am-5pm, excluding bank holidays.
Schroders Personal Wealth (ACD) clients
Call us
We’re available Monday to Friday, 9am–5:30pm, excluding bank holidays.
Calls may be monitored and recorded and call costs may vary depending on your service provider.
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Email us
Email is not a secure method of communication, so please do not include personal information in any emails you send to us.
Making a complaint
We understand that sometimes we can get things wrong. If you have a complaint, please use the details below to find the best way to communicate this:
Schroders Personal Wealth Advised Clients
Contact your adviser
Write to us at Complaints, Schroders Personal Wealth, 1 City Square, Leeds, LS1 2ES, or
You can also email us at complaints@spw.com
Further information about our complaints process can be found in our complaints guide.
Schroders Personal Wealth (ACD) clients
Write to us at Complaints Team, Schroders Personal Wealth (ACD), PO Box 13482, Chelmsford, CM99 2GN, or
You can also email us at spw@uk.sscinc.com
Further information about our complaints process can be found in our complaints guide.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Their website address is:
Media enquiries
For press and media enquiries please use the below contact details:
Please be aware – scams and fraud
Unfortunately scams and attempted frauds through phone calls and emails claiming to be from a Schroders Personal Wealth representative do sometimes occur. You may be contacted by people claiming to be from Schroders Personal Wealth who will try to persuade you to invest with them. They may offer you advice over the telephone, request payment from you, or email you links to either bogus or legitimate Schroders Personal Wealth websites to try and gain your confidence.
More information on what to look out for and what you can do can be found on our fraud pages. You can also use the FCA ScamSmart website to verify an investment firm and get tips on how to identify investment scams.
If you do receive a solicitation using the Schroders Personal Wealth name and you have any concerns, please contact our Information Security Team at emailscams@spw.com before you take any action.
If you believe you have been the victim of fraud, please contact our Fraud and Financial Crime Team at fraudandfinancialcrime@spw.com or you can call the team on 0800 640 4161.