Fraud awareness
Spotting genuine requests
We will never:
Ask you to make a test payment online or to move money to a new account or a secure, safe or holding account
Send someone to your home to collect cash, bank cards, or valuables
Ask you to disclose your online password to us
Ask you to download something to run on your computer
Ask you to allow us to remote access to your computer to help you with something
We will always ask you to verify your identity before disclosing confidential information to you.
If you are unsure, then do not respond and contact us immediately to verify the request on 0800 640 4161
Checking for genuine emails
All Schroders Personal Wealth emails will come from one of the following:
@spw.com for an individual
@spw.email for an automated message
@myspw.com for messages concerning MY SPW
There should never be another word between spw and .com, nor between spw and email or myspw and .com. For example hello@spw.email is correct but hello@spw.info.email is wrong.
You may receive emails from Fusion Wealth, the system (or “platform”) where your personal information and investment valuations are held. These will come from:
noreply@fusionwealth.co.uk
info@fusionwealth.co.uk
Where you have been sent a thank you gift as part of our referral programme you may receive emails from our reward partner which will come from Simply.Thank.You@dotdigital-email.com where you will be able to redeem your gift.
If you are unsure, then do not respond and contact us immediately to verify the request on 0800 640 4161
Our website domains
Our website domains are:
spw.com
cloud.schroderspw.email
signin.myspw.co.uk
secure.myspw.com
If you access a website which is using the Schroders Personal Wealth name and it is not one of these sites please report it immediately to fraudandfinancialcrime@spw.com
If you are unsure, then do not respond and contact us immediately to verify the request on 0800 640 4161