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Fraud awareness

Fraudsters will often attempt to impersonate genuine firm domains such as creating a similar domain with additional letters or words in the domain name. The below outlines how you can spot a genuine request or email.

Spotting genuine requests

We will never:

  • Ask you to make a test payment online or to move money to a new account or a secure, safe or holding account

  • Send someone to your home to collect cash, bank cards, or valuables

  • Ask you to disclose your online password to us

  • Ask you to download something to run on your computer

  • Ask you to allow us to remote access to your computer to help you with something

We will always ask you to verify your identity before disclosing confidential information to you.

If you are unsure, then do not respond and contact us immediately to verify the request on 0800 640 4161

Checking for genuine emails

All Schroders Personal Wealth emails will come from one of the following:

  • @spw.com for emails from SPW employees

  • @clients.spw.email for business communications such as welcome emails, appointment confirmation and reminders, regulatory changes, etc.

  • @spw.email OR @marketing.spw.email for marketing communications such as webinar invites, budget communications, product launches, etc.

  • @myspw.com for emails concerning MY SPW

If you receive an email which is not identical to any of the domains listed above, please report it immediately to fraudandfinancialcrime@spw.com.

You may receive emails from Fusion Wealth, the system (or “platform”) where your personal information and investment valuations are held. These will come from:

  • noreply@fusionwealth.co.uk

  • info@fusionwealth.co.uk

Where you have been sent a thank you gift as part of our referral programme you may receive emails from our reward partner which will come from Simply.Thank.You@dotdigital-email.com where you will be able to redeem your gift.

If you are unsure, then do not respond and contact us immediately to verify the request on 0800 640 4161

Our website domains

Our website domains are:

  • spw.com

  • cloud.schroderspw.email

  • signin.myspw.co.uk

  • secure.myspw.com

If you access a website which is using the Schroders Personal Wealth name, and it is not one of these sites, please report it immediately to fraudandfinancialcrime@spw.com

If you are unsure, then do not respond and contact us immediately to verify the request on 0800 640 4161