How do I?
The following section provides you with answers to the 10 most frequently asked questions from clients new to Schroders Personal Wealth (SPW), and guides you to resources that offer further information.
Frequently asked questions
I've lost my Wealth Platform link, where can I find it?
Your adviser or a member of your local team will have registered you to the Wealth Platform and made sure you had a link to set up a username and password. The link to the Wealth Platform is on https://www.wealthplatform.com/ and your username and password will take you to your personal information. You can also log in on the ‘Existing Client’ tab at the top right at www.spw.com. If you don't have this information please contact your adviser.
How do I pay my initial advice fee?
You can pay through bank transfer or by cheque. If you bank with Lloyds Bank, the initial advice fee can be taken by debit authority.
How do I withdraw money from my investments?
We offer advice on a withdrawal - just to help you take the right steps for your overall position. Then your local support colleagues will process the withdrawal and let you know when to expect the funds in your linked bank account.
How can I change my details (address, phone number, email) ?
You can update your contact details by logging into the Wealth Platform or calling your local office.
When will I receive my statements?
About 6 to 7 weeks after the end of each quarter, you will get a statement detailing your current position – either by post or by logging into your Wealth Platform.
When can I expect my tax summary?
Clients receive a tax statement in May / June time outlining their tax position. For ISA Only clients, a tax summary is not issued as ISAs are not subject to tax. SIPP clients receive an Annual Statement.
If I want to send a letter, which address should I use?
Send all written correspondence to Schroders Personal Wealth, 1 City Square, Leeds, LS1 2ES.
If I am making transfers into my account, how long should this take?
This can depend on where your transfer is coming from and the type of product you are transferring over to us. Your support team will chase the transfer and if there are delays you will be fully updated.
I only signed up to one-off advice, can I change to ongoing advice?
Yes – you can do this at any time. Your adviser or local support team can explain the steps needed to change to ongoing advice, and will set out the additional fees applicable.
My family member/friend needs financial advice - how do I put them in touch?
We welcome every opportunity to help friends and family. Simply call your adviser or your local support office to refer your friends or family, we can then book in a free initial consultation. If your recommendation turns into a client relationship, we offer gifts and rewards as a thank you. So be sure to get the full details of our rewards when you speak to us!
An adviser will discuss any relevant fees or charges with the friend/family member that has been referred.
My adviser mentioned to me that I’ll have to sign new Terms and Conditions soon. What does this mean for me?
We’re delighted to announce that we will be launching our own new Schroders Personal Wealth Platform (subject to regulatory approval), making our online service more accessible and allowing you to view all of your Schroders Personal Wealth investments in one place at a time that is convenient to you.
The platform, which is planned for launch in mid-2024, will be operated solely by us, under the Schroders Personal Wealth Brand, accessibly only by our clients. This means that if you provide your agreement to the proposed changes which you’ll receive soon, your investments and cash will be transferred to us to hold and administer on your behalf.
If you do not wish to agree to these changes, there are several different options that will be available to you depending on what types of accounts and investments you hold. Details of these options will be explained clearly along with the new Terms and Conditions you will receive in the near future.
Find out more about SPW
Making the most of SPW
We want you to get the most out of your relationship with us and feel supported throughout.
If you haven’t had a financial adviser before, the following ‘tips’ should help to get you started.
Everything you need, right at your fingertips
Once you’ve signed up to the Wealth Portal, not only will you be able to access your investments online, you’ll also discover a whole range of useful support services designed to help with your financial journey.